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Student Affairs · Dean of Students
CONCERNS & COMPLAINTS
You have the right to a fair resolution. We take every concern seriously and will guide you through the right process.
The Process
HOW IT WORKS
Talk to the Person Involved
For most concerns, the fastest resolution is a direct conversation with your instructor, advisor, or the relevant department.
Contact the Department or Division
If direct conversation does not resolve the issue, contact the department head or division director in writing.
Submit a Formal Grievance
If the matter is still unresolved, submit a formal written grievance to the Dean of Students' Office. Include all relevant documentation.
Dean of Students Review
The Dean reviews your case, gathers information from all parties, and issues a decision typically within 10 business days.
Types of Concerns
FIND THE RIGHT CHANNEL
Academic Concerns
- ›Grade disputes or appeals
- ›Faculty conduct in the classroom
- ›Academic dishonesty accusations
- ›Accessibility or accommodation issues
Academic Affairs · 205.929.6360
Financial Concerns
- ›Financial aid award disputes
- ›Billing errors or unexpected charges
- ›Refund delays
- ›Scholarship or waiver issues
Financial Aid Office · 205.929.6346
Student Conduct
- ›Behavior policy violations
- ›Harassment or bullying
- ›Campus safety incidents
- ›Peer conflicts requiring mediation
Dean of Students' Office · 205.929.6437
Discrimination & Title IX
- ›Race, gender, or disability discrimination
- ›Sexual misconduct or harassment
- ›Retaliation for reporting
- ›Hostile environment concerns
Title IX Coordinator · 205.929.2113
Your Rights
IMPORTANT TO KNOW
- ›All grievances are confidential to the extent permitted by law and FERPA regulations.
- ›Retaliation against any student for filing a complaint in good faith is strictly prohibited.
- ›You may bring a support person (not an attorney) to any formal grievance meeting.
- ›If your concern is not resolved at the college level, you may appeal to the Alabama Community College System's Student Affairs office.
- ›For emergencies or immediate safety concerns, call campus security or 911.
Need to talk to someone?
Dean of Students · 205.929.6437 · deanofstudents@lawsonstate.edu
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